Serkan Otles

Senior Director, Global Head of Business Development Philips

Day 1 | 31st March 2026

Moving from transaction-led to consumer-led journeys using real-time AI insights into intent and context
Scaling personalisation through agentic intelligent automation to deliver one-to-one experiences efficiently
Orchestrating AI-powered omnichannel ecosystems to deliver consistent, personalised experiences across all touchpoints

Check out the incredible speaker line-up to see who will be joining Serkan.